Privacy Policy

This is a practical starter privacy notice for OpenHome. It is not legal advice. Final wording should be reviewed before public marketing launch.

What we collect

OpenHome collects information you submit through the service, including when you create an account, submit a listing, send an enquiry or offer, place a shop order, report a listing, or contact us.

That may include names, email addresses, phone numbers, property or product details, messages, and related account information needed to operate the platform.

We aim not to collect more seller identity data than needed for review. Do not upload passports, driver licences, or other sensitive identity documents through the ordinary listing form. If authority evidence is requested later through a secure process, access and retention rules will apply.

How we use information

Private information is used to operate OpenHome — for example to show listings, deliver enquiries and offers to the right contacts, process shop orders, send transactional emails, and support accounts.

Private seller and customer information is not meant to be publicly exposed. Public listing pages are intended to show only approved public fields.

Who can access information

OpenHome administrators may access information for support, safety, moderation, and day-to-day operation of the service. Agents and agency staff may see information related to listings and leads they are authorised to manage.

Listing reports

Reports about listings may include personal information. Treat report emails and related messages carefully, limit access to people who need them for moderation, and do not publish report contents on listing pages.

Payments and email

• Payment processing is handled through Stripe. OpenHome does not store full card details. Shop checkout remains in Stripe test mode until live payments are explicitly approved — do not treat test checkout as a real purchase.
• OpenHome does not hold property deposits, trust money, or settlement funds.
• Transactional and operational emails are sent through Resend.

Questions

If you have privacy questions, please contact OpenHome.

Last updated: July 2026. Starter policy — review before public launch.